Privacy Policy

We, as PT Saruterra Organik Kosmetik respect your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our Shopify store or interact with us.

1. Information We Collect

We may collect the following information:

  • Personal details: name, phone number, email, and shipping address.
  • Payment details: processed securely via Shopify Payments or third-party gateways (we do not store card data).
  • Device information: IP address, browser type, and browsing activity for analytics.
  • User-generated content: photos or videos submitted to us (such as unboxing videos) for refund or complaint verification.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders.
  • Provide customer service and after-sales support.
  • Verify refund or replacement claims using unboxing videos or related materials.
  • Send order updates and promotional emails (if you opt in).
  • Improve our products, services, and website experience.


3. Use of Unboxing Videos

  • Customers may be required to provide an unboxing video when requesting a refund, replacement, or product issue verification.
  • These videos are used solely for confirming product condition at the time of delivery and ensuring fairness in the refund process.
  • The videos may contain personal data (e.g., voice, face, or address on the shipping label). We will treat all such data in accordance with applicable privacy laws.
  • The videos will be stored securely and retained only as long as necessary to complete the refund process or comply with legal obligations.
  • We will never publish, share, or use these videos for marketing without your explicit consent.

4. Data Sharing

We only share data with:

  • Shopify (our e-commerce platform).
  • Courier and logistics partners for delivery.
  • Payment gateways for secure transaction processing.

     We do not sell or rent your personal data to any third parties.

5. Cookies

Our website uses cookies to enhance user experience, analyze traffic, and enable essential features. You can disable cookies in your browser settings, but some features may not work properly.

6. Data Security

We apply reasonable organizational and technical measures to protect your information against unauthorized access, alteration, or disclosure. However, no digital platform is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

Under Indonesia’s Personal Data Protection Law, you have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for data processing or marketing communications at any time.
  • Request information on how your personal data is being used.

8. Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes described above, comply with laws, or resolve disputes.

 Unboxing videos and related materials are deleted once the verification process is completed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or wish to exercise your data rights, please contact us:

 📧 camuorganicskincare@gmail.com

 📞 +62 822-2160-4754